Titlebook: Crisis Communication; A Stakeholder Approa Martin N. Ndlela Book 2019 The Editor(s) (if applicable) and The Author(s), under exclusive lice

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A Stakeholder Approach to Issues Management,stakeholders. Acquiring knowledge about issues and the stakeholder constellations around them allows organizations to devise strategies and action plans that are not merely organization-centric but also accommodative to stakeholder interests.

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A Stakeholder Approach to Crisis Evaluation, on them. Adopting a stakeholder-centred approach will ensure that stakeholder voices and issues are properly included in the evaluation. In this approach stakeholders’ experiences and stories are solicited through active participation in the evaluation.

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Book 2019se range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Cover

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the need for a stakeholder-oriented approach to pre-crisis,.This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakehol

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Entzauberung eines historischen Projekts also of multiple interactions among stakeholders. Social media has become an important aspect of ongoing reputation creation. The main argument advanced in this chapter is that a stakeholder orientation should inform all the facets of reputational management in all phases of crisis management.

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ment is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management..978-3-319-97256-5

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Karriere und Rahmenbedingungen,best an organization can prepare for, respond to and contain crisis. These organization-centric approaches negate the view that when organizations are affected by a crisis, so too are their stakeholders. This chapter provides an overview of the different approaches to stakeholder theories, as well a