Titlebook: Crafting and Shaping Knowledge Worker Services in the Information Economy; Keith Sherringham,Bhuvan Unhelkar Book 2020 The Editor(s) (if a

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Terrace

Critical

ICT Operations and Services Within Knowledge Worker Services,liers, and sources. Consequently, the risk profile of ICT to a business is increasing. The changes in ICT Operations and Services occurring from the adoption of cloud services are reviewed in this chapter.

minion

Book 2020es flexibility. This book provides a guide towards managing the environment of uncertainly caused by the rapid changes in technology by combining strategy and leadership to influence the environment, instil the right behaviours, and strengthen the skills that will enable businesses to be adaptive, responsive, and resilient.??.

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resiliency enable a business to respond to rapid changes in technology and provide a common resource base for adapting operations to emergent technologies. The role of resiliency in knowledge worker services is discussed further in this chapter.

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https://doi.org/10.1007/978-3-540-37639-2ytics as a Service (AaaS) that is not only transforming the roles of knowledge workers but is part of the capacity and capability building for knowledge worker transformations and is reviewed in this chapter.

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https://doi.org/10.1007/978-3-540-37639-2 services automation through which transformation occurs. This chapter provides a consolidated approach to Organisational Change Management in response to rapid changes in ICT like artificial intelligence.