Titlebook: Complex Engineering Service Systems; Concepts and Researc Irene Ng,Glenn Parry,Paul Tasker Book 2011 Springer-Verlag London Limited 2011 CP

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https://doi.org/10.1007/978-0-85729-189-9CP5112; Complex Service Systems; Engineering Management; PSS; Product-Service Systems; Transformation Str

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Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systemse, systems and infrastructure should be redefined for better value co-creation and proposes key actions organisations need to take to develop the capability for value co-creation. In doing so the chapter provides a starting point for organisations to understand and begin to plan how their organisati

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Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Servicen be greatly enhanced. Through a theory-in-use methodology, our study maps the practices of behaviour transformation in complex engineering service systems, effected through interpersonal relationship development.