Titlebook: Collaboration in Outsourcing; A Journey to Quality Sjaak Brinkkemper (Professor of Organization and I Book 2012 Palgrave Macmillan, a divis

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https://doi.org/10.1007/978-1-4612-9874-8livering the service accordingly, but forget to check whether the delivered service actually meets the quality expectations. The reason that so many service providers stop after the first two phases can be attributed to the fact that it is difficult to measure the actual service quality that is deli

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Governance Models in Offshore IT Outsourcingextended to an external IT supplier. Proper governance is hard to achieve, as each partnership differs. Nevertheless, governance models have already been made in an attempt to explain how to regulate the now outsourced IT functions between client and vendor(s). Governance happens on the strategic, t