Titlebook: Chatbot Research and Design; Third International Asbj?rn F?lstad,Theo Araujo,Petter Bae Brandtzaeg Conference proceedings 2020 Springer Na

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https://doi.org/10.1007/978-1-4302-1568-4in an online self-help program. Peer support is an important feature of group therapy, but it is often disregarded in online programs. Using a research-through-design approach, a low fidelity chatbot prototype named Terabot was designed and evaluated. The goal of Terabot is to guide participants thr

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https://doi.org/10.1007/978-1-4302-1568-4tomer service. Nevertheless, the details of this practice and what service providers may learn from the analysis of such dialogues is not investigated in current research on chatbots. As a first step towards bridging this gap in existing knowledge, we present a study of the qualitative analysis of c

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Data Components and the DataSet. The current study investigates how consumers’ perceptions of cooperation with conversational agents in a service context are associated with their perceptions about agents’ anthropomorphism, social presence, the quality of the information provided by an agent, and the agent service performance. An

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