Titlebook: Business for the 21st Century; Towards Simplicity a Fran?ois Dupuy Book 2011 Palgrave Macmillan, a division of Macmillan Publishers Limited

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頭盔

https://doi.org/10.1007/978-3-658-26399-7‘phases of development’, is attractive because it is Cartesian. In addition, it enables a healthy fatalism in the face of what we know to be pointless (the plethora of processes and controls), without having the means or will to remedy this. This is but a short step from saying one might as well jus

Nuance

Commonwealth

prostate-gland

We’ve Let the Customer Get Awayation and the resulting market opening; the person who, thanks to the Internet, is supposed to enjoy limitless choice. Yet here we are claiming he has been left to his own devices? This is hard to believe, given the avalanche of advertising telling us how much companies love and cherish the customer

撕裂皮肉

指數(shù)

Increment

Trust Destroyed, Trust Rebuilt to replace the initiative, goodwill and thoroughness of their employees with processes and tighter controls, they send a clear message of mistrust, and that is how everyone understands it. Yet companies talk about this a lot, just as they like to talk about simplicity. In fact, they distrust it. Or

Intuitive

flutter

Simplicity, Trust and Communities of Interest: Can Things Be Done Differently?s. Different organizations have opted for different choices, without necessarily being able to explain why. A simple deterministic view might lead to the conclusion that they found themselves in different situations in different markets at different points in time. But that is not so, as we shall se