Titlebook: Business Process Management: Blockchain and Robotic Process Automation Forum; BPM 2020 Blockchain Aleksandre Asatiani,José María García,Ha

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A Framework to Evaluate the Viability of?Robotic Process Automation for?Business Process Activitiesinterfaces, whereby it promises efficiency gains and a reduction of human negligence during process execution. To harness these benefits, organizations face the challenge of classifying process activities as viable automation candidates for RPA. Therefore, this work aims to support practitioners in

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From Robotic Process Automation to?Intelligent Process Automationeen steady progress towards the automation of business processes under the umbrella of “robotic process automation” (RPA). However, we are currently at an inflection point in this evolution, as a new paradigm called “Intelligent Process Automation” (IPA) emerges, bringing machine learning (ML) and a

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https://doi.org/10.1007/978-3-531-90490-0evaluating RPA automation candidates. We design a framework that consists of thirteen criteria grouped into five perspectives which offer different evaluation aspects. These criteria leverage a profound understanding of the process step. We demonstrate and evaluate the framework by applying it to a real-life data set.

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From Robotic Process Automation to?Intelligent Process Automationrtificial intelligence (AI) technologies to bear in order to improve business process outcomes. The purpose of this paper is to provide a survey of this emerging theme and identify key open research challenges at the intersection of AI and business processes. We hope that this emerging theme will spark engaging conversations at the RPA Forum.

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