Titlebook: Artificial Intelligence along the Customer Journey; A Customer Experienc Ada Maria Barone,Emanuela Stagno Book 2023 The Author(s), under ex

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An Archive and a Tool: PDB and PyMOL,s to their ability to socially interact with consumers, service robots can play a variety of roles across the customer journey, with significant impact on how consumers experience and interpret service encounters. In this chapter, we define and discuss the main characteristics of service robots and

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Ada Maria Barone,Emanuela StagnoOffers a theoretically driven hands-on approach to how AI technologies can be implemented along the customer journey.Analysis the relationship between AI and consumer behaviour across multiple AI solu

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Conclusions,The chapters provide an overview of the main topics discussed in the book by summarising how AI technologies are currently used across the customer journey. Furthermore, we provide some concluding remarks on the future of artificial intelligence and customer experience from both a practical and theoretical point of view.