Titlebook: Appointment Planning in Outpatient Clinics and Diagnostic Facilities; Maartje E. Zonderland Book 2014 The Author 2014 Ambulatory Care Faci

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Challenges in Appointment Planning,Three fundamental challenges, which will be increasingly important in the near future and are important with respect to appointment planning, are outlined in this chapter.

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Appointment Planning in Outpatient Clinics and Diagnostic Facilities978-1-4899-7451-8Series ISSN 2193-1704 Series E-ISSN 2193-1712

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Mathematical Models for Appointment Planning, last 10–15 years. It goes beyond the scope of this book to provide a complete overview, especially since there are already several excellent review articles available. Several studies provide good starting points for those interested. In this chapter we use the taxonomy by Hulshof et al. (2012) to

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Improving Clinic Operations,This chapter concludes with an example project, which was carried out at Leiden University Medical Center (a teaching hospital in the Netherlands) in order to reduce workload and patient waiting times at the pre-anesthesia evaluation clinic (PAC).

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