Titlebook: Workplaces of the Future; Paul Thompson (Professor of Management in the Depa Textbook 1998Latest edition Palgrave Macmillan, a division of

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B-cell

ILEUM

Hospitals and New Ways of Organising Medical Work in Europe: Standardisation of Medicine in the Pubodel for health care delivery originally developed in the US. However, whereas the British reforms reflected a right-wing Thatcherite programme, in the Netherlands the reforms have been explicitly shaped by corporatist priorities and interests.

objection

Hands, Hearts and Minds: Changing Work and Workers at the End of the Century,ty, to engage with hearts and minds instead. It sits slightly oddly with a recent report on the fastest growing US occupations in the decade from 1994, which include home and health service aides, varieties of therapists, corrections officers and security guards. It seems that the future is care or

BILIO

cringe

overrule

含沙射影

Emotional Labour and the New Workplace,nteraction within the labour process, as shaped by the dictates of capital accumulation. Until recently, the phenomenon of emotional labour had been neglected by the British academy (James, 1989; Fuller and Smith, 1991; Filby, 1992; Fineman, 1993; Sturdy, 1994; Kerfoot, 1995; Newton, 1995; Bolton, 1

Thyroxine

,Capitalising on Subjectivity: The ‘New Model Worker’ and the Importance of Being Useful,consequences for the labour process. But it can also be maintained that these notions and images shed light on the processes of social construction of the ‘model worker’, that is, the historically variable ideal of workers’ subjectivity and behaviour. It is, for example, quite surprising that few de

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