標題: Titlebook: Measuring Customer Experience; How to Develop and E Philipp Klaus Book 2015 Palgrave Macmillan, a division of Macmillan Publishers Limited [打印本頁] 作者: 厭倦了我 時間: 2025-3-21 18:20
書目名稱Measuring Customer Experience影響因子(影響力)
書目名稱Measuring Customer Experience影響因子(影響力)學科排名
書目名稱Measuring Customer Experience網絡公開度
書目名稱Measuring Customer Experience網絡公開度學科排名
書目名稱Measuring Customer Experience被引頻次
書目名稱Measuring Customer Experience被引頻次學科排名
書目名稱Measuring Customer Experience年度引用
書目名稱Measuring Customer Experience年度引用學科排名
書目名稱Measuring Customer Experience讀者反饋
書目名稱Measuring Customer Experience讀者反饋學科排名
作者: intangibility 時間: 2025-3-21 23:50
and global data, this book?offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.978-1-349-47734-0978-1-137-37546-9作者: arboretum 時間: 2025-3-22 02:47 作者: 草率女 時間: 2025-3-22 04:33
Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Curidest spread is, almost by definition, present in the Transformer cluster. Of course, there are slight differences inside the clusters, too. For example, not all Vanguards perform equally, but the overall message in terms of who is outperforming whom across all sectors, industries, and other possible factors, is clear – Vanguards.作者: Aspirin 時間: 2025-3-22 09:01
Book 2015Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book?offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.作者: FLUSH 時間: 2025-3-22 16:32
https://doi.org/10.1057/9781137375469Customer; Experience; Strategy; business; Customer Experience Management; management; performance; success作者: PLUMP 時間: 2025-3-22 17:39 作者: Enervate 時間: 2025-3-22 23:18 作者: brother 時間: 2025-3-23 02:01 作者: GAVEL 時間: 2025-3-23 06:23 作者: Parabola 時間: 2025-3-23 10:28 作者: 平庸的人或物 時間: 2025-3-23 17:56 作者: 植物群 時間: 2025-3-23 19:36 作者: 血統(tǒng) 時間: 2025-3-24 02:07
CX Strategies and Management Practices,large-scale, comprehensive CX program may be beyond the immediate reach of most firms, and may not be considered desirable by all companies on account of their individual strategies. Just think about budget airlines, such as Ryanair, where the customer experience is not considered to be an integral 作者: malapropism 時間: 2025-3-24 03:36
The 5 Dimensions of CX Management,tomer experiences, which enabled them to lay out the case for improvement in a heuristic way. The managers defined their heuristic approach as experience-based techniques for problem-solving and learning, leading to discoveries and subsequent solutions which are not guaranteed to be optimal – a “l(fā)ea作者: intellect 時間: 2025-3-24 07:27
The Science behind the Knowledge,rmine what their customers are doing. Moreover, firms gain insight on how and when their customers act, and how these actions can be stimulated. But while what and how are answered perfectly, the missing insight is often why customers act (or do not) act in a particular way. Without the why, the wha作者: 射手座 時間: 2025-3-24 14:23 作者: BRUNT 時間: 2025-3-24 16:54 作者: Nonconformist 時間: 2025-3-24 20:02
Philipp Klausomed at a time when, coupled with integrated optic miniaturized devices and detectors, real possibilities of systems integration, at lower cost and increased utility, can be offered. The fiber laser, and the expansions of the types and availability of the doped fiber on which it is based, offer furt作者: 玷污 時間: 2025-3-25 00:30
Philipp Klausength-related factors such as void fraction or moisture content can lead to unexpected structural weakening, damage or failure. The inadequacy of the nation’s highways, bridges, etc. prompted the initiation in 1993 of a National Science Foundation program, with the goal of developing new technologie作者: 文件夾 時間: 2025-3-25 03:56
Philipp Klausation fortheir work in the area, carefully edited into a coherent and logicaltext by the editors, based on their considerable experience in thefield..This book series will provide an invaluable source for researchers,engineers and advanced students in the field of optical fibers,optoelectronics and measuremen978-1-4419-4999-8978-1-4757-6079-8作者: Fulsome 時間: 2025-3-25 08:39 作者: Vulnerable 時間: 2025-3-25 13:11 作者: stroke 時間: 2025-3-25 16:47
Philipp Klausllions of wavelengths long. This leads to a possible measurement resolution for the optical path of one in 10.. Simultaneously, the absence of free space optical paths between sources and detectors eliminates slow alignment drifts which could easily occur if bulk-optical interferometers had been use作者: 鼓掌 時間: 2025-3-25 23:20 作者: 希望 時間: 2025-3-26 01:41 作者: FLUSH 時間: 2025-3-26 07:44
Philipp Klaus simple and, where possible, quantitative account of both the theory and the use of the microscope, including the various special techniques for which it can be used. But, no matter how effectively the microscope is used, if the specimen is inadequately prepared the results of examination will be of作者: HATCH 時間: 2025-3-26 09:37
d experimental methods for estimating relevant kinetic coefficients in both constant-temperature and transient thermal history experiments. As expected, transient . thermal history data yield a noisy kinetic plot; however, estimates of the appropriate rate coefficients often can be made.作者: 高爾夫 時間: 2025-3-26 13:41
Customer Experience: The Origins and Importance for Your Business,from seeking how to create compelling customer experiences through all stages of the customer’s engagement, to managing the customer’s expectations and assessing it, before, during, and after the buying process (Berry et al. 2002). There is widespread agreement that customer experience is different 作者: 進入 時間: 2025-3-26 17:06
CX Strategies and Management Practices,vers an extended time frame, every customer touch point, and both emotional and functional responses. Managers, in order to master this challenge, need to define a clear scope that matches their strategy, and determine an achievable plan to develop it. Given the suggested contextual nature of CX, it作者: Canvas 時間: 2025-3-26 21:25 作者: 伙伴 時間: 2025-3-27 02:11 作者: 變形 時間: 2025-3-27 06:40
Linking CX Practices to Profitability,ales revenues, market share, and profitability. However, until now, there was no typology to assist us in the task of putting this notion to the test and establishing which strategies are the most profitable ones.作者: Arctic 時間: 2025-3-27 10:34 作者: 上漲 時間: 2025-3-27 14:34 作者: 先行 時間: 2025-3-27 17:47
Best Practice vs. Next Practice,tablished CX as the next competitive battleground. Firms have no other strategic option – they need to engage in CX management. Nevertheless, there are different options available on how to manage CX, and we have established the three practices as being Preservers, Transformers, and Vanguards. These作者: MILL 時間: 2025-3-27 22:34
Concluding Thoughts,ng the CX age – an era where customers call the shots and success will be based on how well firms can rise to meet customer demands and expectations. Only firms that deliver desired customer experiences will survive in the next competitive battleground. But how can this be achieved?作者: 一回合 時間: 2025-3-28 04:19
The Science behind the Knowledge, experience. While I understand the allure that existing data has in terms of immediate availability and no added costs, the shortcomings of the data outweigh any possible benefits. It’s quite simple: if you don’t ask the right questions in order to develop a Vanguard strategy or measure customer ex作者: 祖?zhèn)髫敭a 時間: 2025-3-28 09:27
solutions for basic problems in the field detected and formulated in [1] as optimization problems. The list of such problems is presented in the table contained in the Introduction. These problems encompass a variety of practical situations beginning with those for various types of transport and fi作者: 偽善 時間: 2025-3-28 12:55 作者: chandel 時間: 2025-3-28 15:07
Philipp Klausgned, combined with the increasing cost of maintenance and repair, has resulted in the need for improved techniques for non-destructive evaluation of the structural health of reinforced concrete. A recent review of the available statistics reveals that almost 40% of United States bridges are ‘struct作者: 佛刊 時間: 2025-3-28 22:07 作者: majestic 時間: 2025-3-28 23:45
Philipp Klaust in the preceding four volumes of thisseries, concentrating as they do upon both applications and thetechnology of advanced optical fiber sensors. Previous volumes havecovered the fundamentals of the field, devices and systems andchemical and environmental monitoring. This volume deals with a range作者: MOAN 時間: 2025-3-29 03:41
Philipp Klausew applications of the technologies that have been the topics of research for some years. In this way, the subject continues to mature and reach into new areas of engineering. This text in the series on Optical Fiber Sensor Technology provides a foundation for a better understanding of those develop作者: 撫育 時間: 2025-3-29 07:53
Philipp Klausg point. Most sensors which use single mode fibers are of the intrinsic type (i.e. the action of the measurand on the light occurs within the fiber itself). The sensitivity advantage of single mode fibers arises because they permit the user to construct guided wave interferometers directly from the 作者: Conflagration 時間: 2025-3-29 13:33
Philipp Klausinnovative technologies and and original architectures. A barcode scanner, laser projection mirror and a microspectrometer are explained in detail, starting from the system conception, discussing simulations, choice of cleanroom technologies, design, fabrication, device test, packaging all the way t作者: 辯論 時間: 2025-3-29 15:49
Philipp Klaus technologies and and original architectures. A barcode scanner, laser projection mirror and a microspectrometer are explained in detail, starting from the system conception, discussing simulations, choice of cleanroom technologies, design, fabrication, device test, packaging all the way to the syst作者: osteocytes 時間: 2025-3-29 20:42 作者: 都相信我的話 時間: 2025-3-30 00:55 作者: 平常 時間: 2025-3-30 07:44 作者: 轉折點 時間: 2025-3-30 11:58
ding of the workings of the integrated mind. We are grateful to Dr. Donald Wilson of the Dartmouth Medi- cal School for allowing us to test his patients. We would also like to thank our past and present colleagues, including Richard Naka- mura, Gail Risse, Pamela Greenwood, Andy Francis, Andrea El- berger, Ni978-1-4899-2208-3978-1-4899-2206-9作者: 符合你規(guī)定 時間: 2025-3-30 13:07
Einleitung,Literatur st?hnt. Inzwischen ist deren Umfang um ein Vielfaches angewachsen und kaum noch übersehbar. Die Kafka-Forschung spiegelt mittlerweile auch die Wissenschaftsgeschichte eines Faches, das in den letzten Jahren zunehmend von Krisen heimgesucht und durch Methodenfragen erschüttert wurde. Kafkas
