作者: 使害怕 時間: 2025-3-21 20:43
High Tech Versus High Touch: The Role of Human Intermediation in Information-Intensive Services,mediation (touch) in the production and delivery of consumer services. We apply the proposed framework for designing delivery channels to retail banking services and discuss how human intermediation can be critically important and useful for improving information- and customer contact-intensive services.作者: EXTOL 時間: 2025-3-22 00:58 作者: 協(xié)議 時間: 2025-3-22 08:10
The Industrialization of Services,service processes. This creates challenges for managing process efficiency, as well as necessitating close attention to the implications for customer experience. So one has to look at “industrialization” of services with more than a single perspective and to understand the differences between back room and front office processes.作者: 江湖騙子 時間: 2025-3-22 11:52 作者: 有法律效應(yīng) 時間: 2025-3-22 15:25 作者: 否決 時間: 2025-3-22 18:50
Factories or Theatres? The Future of Service,ve management practices from the goods manufacturing context to the service one. The service industrialization can enable the convergence of the two fundamental service operations models we have identified, namely the Service Factory and the Service Theatre.作者: 方便 時間: 2025-3-22 22:20 作者: IVORY 時間: 2025-3-23 05:27 作者: 先行 時間: 2025-3-23 06:07
Rethinking and Improving the Health Care Service Through Interactive Web Technologies,the co-creation of functional, emotional, social and epistemic value..Web technologies are identified as operant resource which contribute to integrate resources and provide new opportunities to enhance the access, productivity and quality of the health care service.作者: Gobble 時間: 2025-3-23 12:38 作者: 晚間 時間: 2025-3-23 13:59 作者: 茁壯成長 時間: 2025-3-23 19:22
Uday Karmarkarorld movements, anti-fascist movements, the peace movement and a whole host of other new social movements that signaled a new vibrancy of civil society in Western Europe from the 1970s onwards.?.978-3-030-03804-5Series ISSN 2634-6559 Series E-ISSN 2634-6567 作者: 親愛 時間: 2025-3-24 01:12 作者: 勤勞 時間: 2025-3-24 04:26
Andreina Mandelli,Antonella La Rocca to play a ‘truly effective role’ in the world, and above all its emphasis on the moral element in socialism. For Sorel was always critical of the idea of historical inevitability, and argued that socialism is primarily a moral doctrine, bringing to the world ‘a(chǎn) new manner of judging all human acts’作者: 現(xiàn)任者 時間: 2025-3-24 06:33
Angela Caridà,Maria Colurcio,Monia Melia to play a ‘truly effective role’ in the world, and above all its emphasis on the moral element in socialism. For Sorel was always critical of the idea of historical inevitability, and argued that socialism is primarily a moral doctrine, bringing to the world ‘a(chǎn) new manner of judging all human acts’作者: LAST 時間: 2025-3-24 14:16 作者: 過份 時間: 2025-3-24 18:06
Enzo Baglieri,Uday Karmarkared minorities in Britain, the emphasis of at least some major Marxist analysts originating in the Asian or West Indian communities has been to affirm the right, and even vital necessity, to a strong sense of racial and ethnic identity. The issues which will be briefly raised here represent then, in 作者: 收藏品 時間: 2025-3-24 20:35
these concepts justified, if the positivist method is not longer accepted? This last question will be dealt with in Chapter Five in the section on ‘theory and praxis’. The two ontological dimensions are not always antithetically juxtaposed in Marx’ own method. The distinctions between them are in mo作者: 手勢 時間: 2025-3-25 00:57 作者: 令人悲傷 時間: 2025-3-25 05:34 作者: Interlocking 時間: 2025-3-25 11:22
Roberta Sebastiani,Daniela Corsaro,Stephen L. Vargo作者: Mercurial 時間: 2025-3-25 13:40 作者: 窩轉(zhuǎn)脊椎動物 時間: 2025-3-25 17:22
Enzo Baglieri,Uday KarmarkarPresents an innovative perspective for both researchers and practitioners in service management.Based on a global point of view and a multi-disciplinary approach.Discusses ready-to-implement practices作者: hereditary 時間: 2025-3-25 22:57 作者: arsenal 時間: 2025-3-26 02:12 作者: FOVEA 時間: 2025-3-26 06:37
The Design of Consumer Experiences: Managerial Approaches for Service Companies,rience in discussing the particular nature of services compared to goods, suggesting that the absence of a physical good could leave room for processes and activities in which the role and experiences of the players involved need to be considered.作者: Tincture 時間: 2025-3-26 09:33
Factory or Theatre? Towards the Convergence,ey should be managed, marketed, and delivered. However, a significant gap still exists between the significance of services in the world economy and the attention paid to in the Operations Management (OM) literature (Johnston 2005; Metters 2010; Chase and Apte 2007; Heineke and Davis 2007; Metters and Marucheck 2007).作者: Incompetent 時間: 2025-3-26 14:47
Transitioning to Value Co-development,Developing strategic approaches to value creation for their firms and others is among the most fundamental challenges that managers face in all businesses. This implies the need to better understand both how value is created and the roles various parties within and outside the firm play.作者: EPT 時間: 2025-3-26 20:12
,Innovation in Services: The Case of Fleury—A Diagnostic Medical Center,This book is mainly focused on the need to combine theater driven and factory driven organisations. It says how to involve customers to design the service process. In this sense, it is mainly related to the innovation in service processes. This chapter introduces another interesting element of innovation, the role of strategy and culture.作者: 向外 時間: 2025-3-27 00:04
Yugoslavia), there appeared to be no real problem. Marxist regimes were those which acknowledged the model of Soviet development as their own. The story of how the Russians captured for themselves exclusive title to the name Marxist and universalised their revolutionary experience is written in the作者: Contort 時間: 2025-3-27 02:43
Enzo Baglierigal one of the longest and most debilitating of all forms of European colonialism. Geographically Angola serves as a transit route for mineral exports from, to the east, landlocked Zambia, and, to the north, Zaire, which has very limited access to the Atlantic through a shipping channel within Angol作者: Aggressive 時間: 2025-3-27 08:35 作者: Bureaucracy 時間: 2025-3-27 13:10 作者: palliative-care 時間: 2025-3-27 15:02
Andreina Mandelli,Antonella La Roccat Hughes has observed,. the revolt against positivism had already developed strongly during the decade of the 1890s, and its influence soon extended to Marxist thought. Croce, even during the brief period of his interest in Marxism, had conceived it as a method of historical interpretation, profound作者: 防御 時間: 2025-3-27 18:41 作者: Evolve 時間: 2025-3-27 23:22
Eduardo Vasconcellos,Liliana Vasconcellos-Guedes,Rendrik Franco,Patricia Yumi Maeda,Luís F. A. Guedeference to ways in which a minority’s position within the class structure, or its subjective self-perception, can pose difficulties and contradictions for contemporary Marxist analysis. The two sets of groups to be discussed are the Jews of pre-Nazi, i.e. pre-1914 central Europe, and the West Indian作者: Congregate 時間: 2025-3-28 02:08 作者: Merited 時間: 2025-3-28 06:56
ical dimensions of Marx’ categories of political economy and the exact reality to which they refer. With this new approach to Marx’ method the simple correlation or correspondence between concepts and reality has broken down and the interrelationship between these two dimensions has become very prob作者: Exaggerate 時間: 2025-3-28 12:47
Factories or Theatres? The Future of Service,lled economy of the experience, a relevant change is taking place, what we called the service industrialization. It is the consequence of a twofold phenomenon: on the one hand, the adoption of the new technologies in order to run the service operations; on the other, the transfer of the most effecti作者: 摘要記錄 時間: 2025-3-28 16:37 作者: MOAN 時間: 2025-3-28 19:24 作者: 廢除 時間: 2025-3-29 01:23
Connecting Factory to Theatre: Lessons from a Case Study,pened in 2011 offering a premium quality movie environment with luxuriously comfortable reclining seats, high quality audio-visual technology and a full dining service. It had been profitable in its first year of operation, yet there remained some intriguing challenges posed by the operations becaus作者: 逃避責(zé)任 時間: 2025-3-29 04:42 作者: rectum 時間: 2025-3-29 10:53
The Design of Consumer Experiences: Managerial Approaches for Service Companies,rience in discussing the particular nature of services compared to goods, suggesting that the absence of a physical good could leave room for processes and activities in which the role and experiences of the players involved need to be considered.作者: OUTRE 時間: 2025-3-29 15:17
Customer Experience and Service Design, of service management. For example, while product design and development have received a great deal of attention, the subject of service design has not been very visible in the research literature. There are many individual designers and design firms famous for their contributions to product design作者: Memorial 時間: 2025-3-29 17:08
From Service Experiences to Augmented Service Journeys: Digital Technology and Networks in Consumeroth empirical observations and existing theories. We start by illustrating relevant examples and practices (retailing, tourism, education, financial services, restaurants …) in what we consider “digitally augmented services”; services where digital technologies augment the potential for value creati作者: BOLUS 時間: 2025-3-29 23:35
Rethinking and Improving the Health Care Service Through Interactive Web Technologies,old: to provide a framework of key elements in the value co-creation process (actors, resources, activities and value) and to identify practices for value creation in the health care service context..Five practices are labelled as the outcome of the resource integration process which makes possible 作者: 肉身 時間: 2025-3-30 02:05
Factory or Theatre? Towards the Convergence,ey should be managed, marketed, and delivered. However, a significant gap still exists between the significance of services in the world economy and the attention paid to in the Operations Management (OM) literature (Johnston 2005; Metters 2010; Chase and Apte 2007; Heineke and Davis 2007; Metters a作者: GUMP 時間: 2025-3-30 06:07
10樓作者: 擦掉 時間: 2025-3-30 08:44
10樓作者: 鎮(zhèn)痛劑 時間: 2025-3-30 16:08
10樓
