標題: Titlebook: Linguistic Ethnography of a Multilingual Call Center; London Calling Johanna Woydack Book 2019 The Editor(s) (if applicable) and The Author [打印本頁] 作者: 自由 時間: 2025-3-21 16:54
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作者: prostatitis 時間: 2025-3-21 22:50 作者: prosperity 時間: 2025-3-22 03:09 作者: Inordinate 時間: 2025-3-22 06:16
Johanna Woydacksamples) without impairing their future use. For example, ultrasounds and X-rays have been used in NDT applications for a long time such as material inspection, medical diagnostics, manufacturing, and quality control. On the other hand, in destructive testing, the sample is damaged during testing pr作者: Chauvinistic 時間: 2025-3-22 11:43 作者: 高談闊論 時間: 2025-3-22 13:49 作者: diabetes 時間: 2025-3-22 20:49
Johanna Woydackive and elegant analytical technique.Uses an informal approa.This textbook is distinguished from other texts on the subject by the depth of the presentation and the discussion of the calculus of moving surfaces, which is an extension of tensor calculus to deforming manifolds..?.Designed for advanced作者: 纖細 時間: 2025-3-22 23:57 作者: BRINK 時間: 2025-3-23 03:33
Introduction,e insight that standardization and, more specifically, scripts are not only a means for understanding current Western society but also offer insight into modern corporations, she outlines a new methodological framework. This innovative framework marries institutional ethnography with the anthropolog作者: TRUST 時間: 2025-3-23 07:08
Getting to Know CallCentral: A First Encounter,s look” at how a call center operates from recruitment to language management practices. In the process, she introduces the role of monitoring, the regulation of working hours and non-work related activities, and the place of data logging in a call agent’s responsibilities and managerial decision ma作者: Abjure 時間: 2025-3-23 09:46
,The First Stage of the Script’s Career: Production of the Master Script,t-management responsibilities and goals. This entails not only the different activities involved in composing a script but also the various sources and materials that go into the process of script drafting or complement the final product. Woydack highlights the expectation of accountability as an of作者: cognizant 時間: 2025-3-23 15:20
,The Second Stage in the Script’s Career: Adaptation of the Master Script,he call center and their team leaders face when they conduct monitoring and train agents in using a script. The innovative methodological framework of institutional transpositional ethnography reveals complexities of the corporate hierarchy and the diverse subjectivities within the company. Woydack 作者: EWE 時間: 2025-3-23 21:22 作者: 修正案 時間: 2025-3-23 22:31 作者: 減少 時間: 2025-3-24 04:53
978-3-030-06639-0The Editor(s) (if applicable) and The Author(s) 2019作者: AMBI 時間: 2025-3-24 06:35 作者: 繁忙 時間: 2025-3-24 12:14
Johanna WoydackProvides a linguistic ethnography of institutional texts in a multilingual call center.Explores key issues in the contemporary workplace including conditions of employment, recruitment, standardizatio作者: Decline 時間: 2025-3-24 15:04
Communicating in Professions and Organizationshttp://image.papertrans.cn/l/image/586673.jpg作者: innate 時間: 2025-3-24 20:05
https://doi.org/10.1007/978-3-319-93323-8multilingualism; workplace discourse; linguistic ethnography; Institutional ethnography; workplace stand作者: 異端邪說下 時間: 2025-3-24 23:11
Standardization and Agency Intertwined,ces that move across these levels, she transcends analyses of call centers and their labor as standardization by offering a humane perspective on productive goal-oriented agency that is compliant yet transformative, structurally sound yet innovative in practice.作者: STING 時間: 2025-3-25 05:37
Book 2019 production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal 作者: 松緊帶 時間: 2025-3-25 10:19
,The First Stage of the Script’s Career: Production of the Master Script,d materials that go into the process of script drafting or complement the final product. Woydack highlights the expectation of accountability as an often overlooked motivation of corporate management and clients to produce a fixed script that they hand down to call leaders and agents with the expectation of verbatim implementation.作者: CURT 時間: 2025-3-25 14:59 作者: cinder 時間: 2025-3-25 18:05
2947-812X luding conditions of employment, recruitment, standardizatioThis book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle managemen作者: Metastasis 時間: 2025-3-25 21:27
Introduction,ical based theory of transposition. Woydack highlights the benefits of this novel methodology for investigating the spatial significance of work environments and their organizational hierarchies. The same methods facilitate study of the dynamics of standardization and individual agency in the life of a script.作者: 不利 時間: 2025-3-26 04:12
Getting to Know CallCentral: A First Encounter,king. Woydack further explains why scripts and standardization practices are central to the running of the call center. The chapter includes a useful summary of why actual agents join a call center labor force and how they understand their work experiences.作者: 細節(jié) 時間: 2025-3-26 04:43
,The Second Stage in the Script’s Career: Adaptation of the Master Script,explores the expectations team leaders hold for adjusting scripts to the interactive situation of calling and reveals the transpositions these leaders offer to enhance the efficacy of a calling script in practice.作者: Colonnade 時間: 2025-3-26 12:09
,The Final Stage of the Script’s Career: Enactment and Use of the Master Script,thin a framework sanctioned by middle level management, and contradicts the strict corporate/client expectation for verbatim reproduction. Woydack explores what these parallel worlds mean for understandings of concepts such as resistance and standardization.作者: Demonstrate 時間: 2025-3-26 15:07
Johanna Woydacks for the digitalization of Industry in the development project Industry 4.0..Considers technology as combination of the physical world and the digital virtual world of information and communication..Describes 978-3-031-18241-9978-3-031-18239-6Series ISSN 2690-0300 Series E-ISSN 2690-0327 作者: Abjure 時間: 2025-3-26 18:49
Johanna Woydackies are evident by the inclusion of insightful examples and a plethora of exercises. A great deal of material is devoted to the geometric fundamentals, the mechanics of change of variables, the proper use of th978-1-4939-5505-3978-1-4614-7867-6作者: 收集 時間: 2025-3-27 00:26 作者: 傳染 時間: 2025-3-27 01:55
Johanna Woydackor chemical analysis, by use of ultrasonic waves, thermal waves, and electromagnetic waves. The results of applying NDE have a very broad impact on many fields, such as helping the aeronautics industry to ensure the integrity and reliability, and supporting cancer research by finding tumors The impl作者: 山崩 時間: 2025-3-27 06:54
Johanna Woydackor chemical analysis, by use of ultrasonic waves, thermal waves, and electromagnetic waves. The results of applying NDE have a very broad impact on many fields, such as helping the aeronautics industry to ensure the integrity and reliability, and supporting cancer research by finding tumors The impl作者: Forehead-Lift 時間: 2025-3-27 10:47
Johanna Woydackp department for completion. If the application is refused, a rejection letter will be sent to the takaful agent or consultant and the applicant. If modifications need to be made, the application will be sent back to the takaful agent, who will review it with the potential participant.作者: 只有 時間: 2025-3-27 15:26 作者: 賠償 時間: 2025-3-27 18:46
shows, it remains remarkably vital and relevant. The author’s skilled lecturing capabilities are evident by the inclusion of insightful examples and a plethora of exercises. A great deal of material is devoted to the geometric fundamentals, the mechanics of change of variables, the proper use of th作者: 繁殖 時間: 2025-3-27 21:57
Linguistic Ethnography of a Multilingual Call CenterLondon Calling作者: SPASM 時間: 2025-3-28 02:12 作者: condone 時間: 2025-3-28 07:29
een the two men. Through Thomas’s writings on the waste of impoverished urban youth, gripped by drugs and violence, in . (1972) and the prison experience in . (1974), Rodríguez comes to understand his own experiences of drugs, violence, and prison. He concludes that as his “. brother, father/partner
