標題: Titlebook: Customers at Work; New Perspectives on Wolfgang Dunkel (researcher),Frank Kleemann (Visit Book 2013 Palgrave Macmillan, a division of Macm [打印本頁] 作者: Autopsy 時間: 2025-3-21 16:58
書目名稱Customers at Work影響因子(影響力)
書目名稱Customers at Work影響因子(影響力)學(xué)科排名
書目名稱Customers at Work網(wǎng)絡(luò)公開度
書目名稱Customers at Work網(wǎng)絡(luò)公開度學(xué)科排名
書目名稱Customers at Work被引頻次
書目名稱Customers at Work被引頻次學(xué)科排名
書目名稱Customers at Work年度引用
書目名稱Customers at Work年度引用學(xué)科排名
書目名稱Customers at Work讀者反饋
書目名稱Customers at Work讀者反饋學(xué)科排名
作者: Postmenopause 時間: 2025-3-21 23:46
The Functional and the Personal CustomerAsked by an interviewer, ‘Could you describe to me how a normal customer behaves? Are there any points of particular importance?’, Mrs Weinlich and Mrs Kowalewski, employees at a discount supermarket, reply:.作者: Ventricle 時間: 2025-3-22 01:54 作者: 疲憊的老馬 時間: 2025-3-22 04:37 作者: medieval 時間: 2025-3-22 12:04 作者: Triglyceride 時間: 2025-3-22 14:40 作者: Triglyceride 時間: 2025-3-22 19:51
Stem-Words, Derived Words and Word-Classesg standard questions. Room number? Break- fast? Minibar? Internet use? Parking deck? Was everything OK? The printing of receipts goes quickly, and credit cards had been swiped already at check-in. Goodbyes and farewells. The individual check- out sequences play out in a friendly and efficient manner作者: Semblance 時間: 2025-3-22 22:50 作者: 即席演說 時間: 2025-3-23 04:03 作者: breadth 時間: 2025-3-23 06:22 作者: biosphere 時間: 2025-3-23 12:23
I. N. Bronshtein,K. A. Semendyayevys had to inform themselves about the products and services on offer, had to get to the point of sale, transport the goods, prepare them at home and to dispose of the wrapping and packaging. Customers have thus never been completely inactive. However, the role of the cus- tomer has been changing sub作者: Crater 時間: 2025-3-23 14:18
Empirical Formulas and Interpolationeation of services. Not only has it enabled this participation on a larger scale, it has also stimulated the development of a new type of service — one that integrates customers in the service creation process in ways never seen before. Customer service is now provided not by service providers alone作者: HAUNT 時間: 2025-3-23 20:53 作者: ABASH 時間: 2025-3-24 01:22 作者: EXCEL 時間: 2025-3-24 05:11
https://doi.org/10.1057/9781137293251fashion; Institution; interaction; management; service; transformation; Web 2; 0作者: 擦掉 時間: 2025-3-24 10:27 作者: angiography 時間: 2025-3-24 11:44 作者: 錫箔紙 時間: 2025-3-24 18:50
Customers in Service Relationships: About This Book was the supreme goal of the guildsman producer, but with the emergence of mass production for mass markets in the late nine- teenth century, the relationship between rich and poor consumers was turned on its head. Suddenly, there was much more money and prestige to be gained in selling middling goo作者: 強制性 時間: 2025-3-24 20:11 作者: 憤怒歷史 時間: 2025-3-25 03:11 作者: 出沒 時間: 2025-3-25 06:52 作者: 平常 時間: 2025-3-25 09:07
Management by Customers and Customer Control: (Im-)Balances of Power in Interactive Service Workulated relationships between companies, employees, and customers. Henry Ford, after whom the concept was named, is asso- ciated with a very specific way of conceptualizing social production and consumption. His conception was based on three distinctive, mutu- ally compatible pillars: equating value 作者: jabber 時間: 2025-3-25 12:02
Interaction in Service Relationships: The Customer’s Point of Viewnship itself, face-to-face and in the here and now. At the same time, it is a form of interactive work embedded both in the organization providing the service and, importantly, in the cus- tomer’s own everyday life. In this chapter, we reconceptualize service relationships from the customer’s point 作者: 發(fā)微光 時間: 2025-3-25 17:26
‘Subjectifying Action’ as a Specific Mode of Working with Customersindependently, and are not directly incorporated within the organization of service delivery. As revealed by empirical studies of ordi- nary work practices, indeterminate situations arise even within highly standardized forms of service interaction with customers and clients. Call center interaction作者: 手段 時間: 2025-3-25 20:17
The Working Customer — A Fundamental Change in Service Workys had to inform themselves about the products and services on offer, had to get to the point of sale, transport the goods, prepare them at home and to dispose of the wrapping and packaging. Customers have thus never been completely inactive. However, the role of the cus- tomer has been changing sub作者: 招募 時間: 2025-3-26 03:03 作者: 金絲雀 時間: 2025-3-26 06:52
Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Conceptr and production roles in advanced industrial societies. Whereas the traditional forms of agricultural and industrial production dictate a strict division between those who produce and those who consume, in advanced service-based economies (Vargo and Lusch, 2004), consumers often consume goods and s作者: BIDE 時間: 2025-3-26 11:38
Wolfgang Dunkel (researcher),Frank Kleemann (Visit作者: HARP 時間: 2025-3-26 14:26
https://doi.org/10.1007/978-981-10-2263-0reached a peak in Germany, and the remarks of European commissioner of the internal market, Frits Bolkestein, that ‘either the future of Europe lies in services or it will have no future’ (FAZ, November 2, 2002), were still recent. The turn to services was reflected in the development and implementa作者: BRAWL 時間: 2025-3-26 20:41
Social Research on Services and Service Work in Germany — from the ‘Service Gap’ to Service Professireached a peak in Germany, and the remarks of European commissioner of the internal market, Frits Bolkestein, that ‘either the future of Europe lies in services or it will have no future’ (FAZ, November 2, 2002), were still recent. The turn to services was reflected in the development and implementa作者: amenity 時間: 2025-3-26 22:09
ly all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.978-1-349-45111-1978-1-137-29325-1作者: ELUC 時間: 2025-3-27 02:01 作者: Anticlimax 時間: 2025-3-27 08:17 作者: Etching 時間: 2025-3-27 11:31
Customers in Service Relationships: About This Bookds to the masses than exceptional goods to the rich. This was the first great transformation of the relation- ship between producers and consumers — the era when the great mass of customers became ‘king’ and when serving this new king’s wishes became the supreme goal of producers.作者: Rinne-Test 時間: 2025-3-27 17:15 作者: Graves’-disease 時間: 2025-3-27 21:32 作者: MEN 時間: 2025-3-27 22:14
The Working Customer — A Fundamental Change in Service Workstantially over the last century. Enterprises have increasingly been transferring functions from employees to cus- tomers, clients, and patients. Early milestones of this development are outlined below.作者: 束以馬具 時間: 2025-3-28 05:50
Prosumption of Social Context in Web 2.0: Theoretical Implications for the Prosumer Conceptervices that they themselves produced in whole or in part. The notion is often related to the do-it-yourself culture or the ‘invisible economy/ and it covers a vast array of activities ranging from furniture assembly, to blood pressure self-monitoring, to participation in self-help groups.作者: 慌張 時間: 2025-3-28 07:51
Stem-Words, Derived Words and Word-Classesimage of the customer’s economic contribution as limited to the consumption of standardized mass products as famously illustrated by Ford’s statement that ‘a(chǎn)ny customer can have a car painted any color that he wants so long as it is black’ (Ford, 1922: 73).作者: 為現(xiàn)場 時間: 2025-3-28 14:14 作者: 不連貫 時間: 2025-3-28 16:57
Interactive Work: A Theoretical and Empirical Approach to the Study of Service Interactionsdit cards had been swiped already at check-in. Goodbyes and farewells. The individual check- out sequences play out in a friendly and efficient manner. Most guests have their room keycards ready, give positive feedback, and are friendly and polite.作者: 惹人反感 時間: 2025-3-28 20:09
Customers Working for Customers: Collaborative Web 2.0 Servicese that integrates customers in the service creation process in ways never seen before. Customer service is now provided not by service providers alone but also by customers. Large numbers of customers are working for customers in a collaborative effort or, to be more precise, in large-scale collective action.作者: CHASM 時間: 2025-3-29 00:06
Robert M. Corless,Nicolas Fillionds to the masses than exceptional goods to the rich. This was the first great transformation of the relation- ship between producers and consumers — the era when the great mass of customers became ‘king’ and when serving this new king’s wishes became the supreme goal of producers.作者: Negotiate 時間: 2025-3-29 05:27
Matching Graphs with Unique Node Labelsof view and lay out arguments why firms, employees, and especially customers should do the same. Indeed, service work takes on a wholly new aspect when viewed from ‘the other side of the counter,’ and we hope to show why a change of perspective promotes a better understanding — and improvement — of service work.作者: Adenocarcinoma 時間: 2025-3-29 08:25
