標(biāo)題: Titlebook: Business and Service Telephone Conversations; An Investigation of Cecilia Varcasia Book 2013 Palgrave Macmillan, a division of Macmillan P [打印本頁] 作者: solidity 時(shí)間: 2025-3-21 17:42
書目名稱Business and Service Telephone Conversations影響因子(影響力)
書目名稱Business and Service Telephone Conversations影響因子(影響力)學(xué)科排名
書目名稱Business and Service Telephone Conversations網(wǎng)絡(luò)公開度
書目名稱Business and Service Telephone Conversations網(wǎng)絡(luò)公開度學(xué)科排名
書目名稱Business and Service Telephone Conversations被引頻次
書目名稱Business and Service Telephone Conversations被引頻次學(xué)科排名
書目名稱Business and Service Telephone Conversations年度引用
書目名稱Business and Service Telephone Conversations年度引用學(xué)科排名
書目名稱Business and Service Telephone Conversations讀者反饋
書目名稱Business and Service Telephone Conversations讀者反饋學(xué)科排名
作者: 大約冬季 時(shí)間: 2025-3-21 21:57
Mehr Erfolg mit besseren Vertr?genns for improvement of customer service in small businesses and the training of assistants, clerks, call centre operators and learners of the three languages, as has been discussed in the previous chapter (8).作者: 極大痛苦 時(shí)間: 2025-3-22 03:03
Insertion Sequence Followed by the Response, service encounters can occur. The sequences analysed from this point on are structurally more complex because they bring into the conversation new sequences, but they also embed and combine the formats of response already analysed.作者: 字形刻痕 時(shí)間: 2025-3-22 08:04 作者: 領(lǐng)帶 時(shí)間: 2025-3-22 08:59 作者: enchant 時(shí)間: 2025-3-22 13:19
The Caller Leads the Conversation, moving towards the closing of the conversation as in the excerpts analysed there, prompts a continuation of the exchange. The result often is that C leads most of the conversation and s/he produces more talk.作者: MODE 時(shí)間: 2025-3-22 17:42 作者: 思想流動(dòng) 時(shí)間: 2025-3-23 00:23
Theoretical Framework,of service encounters. In this way it will then be possible to describe which features common to all talk-in-interaction and inherent to it also belong to the talk in service encounters, and which are the specific characteristics of these encounters. This chapter examines firstly one of the core concepts in CA, the turn-taking system.作者: BUCK 時(shí)間: 2025-3-23 03:43 作者: Infinitesimal 時(shí)間: 2025-3-23 07:15
Wie Sie Ihre bestehenden Kunden binden, and it looks at the implications of such a constituency on the turn-taking system. Lastly, the analysis conducted also aims at providing material from naturally occurring speech that informs the practices of service providers and call centre operators with practical implications for the training o作者: Ballad 時(shí)間: 2025-3-23 10:39 作者: 發(fā)電機(jī) 時(shí)間: 2025-3-23 16:42
Data and Methodology,, and it looks at the implications of such a constituency on the turn-taking system. Lastly, the analysis conducted also aims at providing material from naturally occurring speech that informs the practices of service providers and call centre operators with practical implications for the training o作者: 諂媚于性 時(shí)間: 2025-3-23 21:10
Introduction,uch relationships and the care taken of the customers. This study aims at investigating service encounters on the telephone in English, German and Italian from a conversation analysis (CA) perspective. Since the beginnings of CA, telephone calls have been widely researched. At the beginning, studies作者: syncope 時(shí)間: 2025-3-24 01:35 作者: 消耗 時(shí)間: 2025-3-24 02:23
Data and Methodology,ms in particular to observe the strategies employed by people receiving the calls when responding to the caller’s (C’s) requests for information. A second aim of the study is that of observing the use of those strategies of response-turn design from a cross-cultural perspective and analysing whether作者: 人充滿活力 時(shí)間: 2025-3-24 06:48 作者: goodwill 時(shí)間: 2025-3-24 11:26
Response plus Extension,y have been asked for, as in the examples described in Chapter 3. This chapter deals with responses that have been extended right after a first response has been provided. In particular a distinction will be made between:作者: Cubicle 時(shí)間: 2025-3-24 17:01 作者: 微粒 時(shí)間: 2025-3-24 20:55 作者: Spinous-Process 時(shí)間: 2025-3-25 01:29 作者: Accolade 時(shí)間: 2025-3-25 03:46
Conclusions and Implications,standing of the cross-cultural similarities and differences found among the three languages under consideration. All such findings may have implications for improvement of customer service in small businesses and the training of assistants, clerks, call centre operators and learners of the three lan作者: enumaerate 時(shí)間: 2025-3-25 09:59 作者: EWE 時(shí)間: 2025-3-25 12:59 作者: MENT 時(shí)間: 2025-3-25 16:01
Wie Sie Ihre Vertriebsziele richtig steckeny have been asked for, as in the examples described in Chapter 3. This chapter deals with responses that have been extended right after a first response has been provided. In particular a distinction will be made between:作者: Expertise 時(shí)間: 2025-3-26 00:01 作者: Bravado 時(shí)間: 2025-3-26 02:31
Simple Response Format to the Request,lysis will be based on structural complexity and will look at the different formats of response used by Rs in the corpus. The first format of response presented is the less complex. No distinction was made between satisfaction and non-satisfaction of the request.作者: 樂意 時(shí)間: 2025-3-26 07:44 作者: FEMUR 時(shí)間: 2025-3-26 11:43 作者: aggravate 時(shí)間: 2025-3-26 14:38 作者: 很像弓] 時(shí)間: 2025-3-26 17:34
Mehr Erfolg im Technischen Vertriebuch relationships and the care taken of the customers. This study aims at investigating service encounters on the telephone in English, German and Italian from a conversation analysis (CA) perspective. Since the beginnings of CA, telephone calls have been widely researched. At the beginning, studies作者: gospel 時(shí)間: 2025-3-26 21:58
Wie Sie Ihre bestehenden Kunden bindenstics, such as the research on grammar in interaction. This chapter reviews the main concepts of this theoretical approach, beginning with the turn-taking system and adjacency pairs. Studies on the grammatical constituency of turns and turn expansions are also reviewed. The description of these conc作者: 輕快來事 時(shí)間: 2025-3-27 04:14 作者: Euphonious 時(shí)間: 2025-3-27 08:06 作者: 思想上升 時(shí)間: 2025-3-27 10:46 作者: 你敢命令 時(shí)間: 2025-3-27 17:14 作者: 自由職業(yè)者 時(shí)間: 2025-3-27 20:12
Wie Sie Einw?nde aushebeln und Kunden z?hmen with new features. Here the emphasis is put on a specific conversational phenomenon that characterises the missing part of the data in the corpus to be analysed. As mentioned in Chapter 3, there are calls that receive a response to the request in a simple format, but then C, instead of aligning and作者: 愚蠢人 時(shí)間: 2025-3-27 23:41
Wie Sie Ihre Vertriebskompetenz erweitern, of interactional sequence, i.e. the request-response adjacency pair. Results from the quantitative analysis will also be put together, showing the various formats of response produced by the Rs in the corpus. Finally the chapter will also draw up the results on the analysis of the grammatical confi作者: 繞著哥哥問 時(shí)間: 2025-3-28 02:37
Mehr Erfolg mit besseren Vertr?genstanding of the cross-cultural similarities and differences found among the three languages under consideration. All such findings may have implications for improvement of customer service in small businesses and the training of assistants, clerks, call centre operators and learners of the three lan作者: Hiatal-Hernia 時(shí)間: 2025-3-28 10:06
Book 2013This book considers the sequential deployment of the receiver‘s response to the caller‘s request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.作者: 大笑 時(shí)間: 2025-3-28 11:27 作者: 出血 時(shí)間: 2025-3-28 14:41 作者: Blood-Vessels 時(shí)間: 2025-3-28 20:43
Mehr Erfolg im Technischen VertriebResults found in the deployment of the request-response sequences in telephone service encounters may be useful resources for other fields, first of all education, as they could be used to raise awareness of the practices constituting such encounters.作者: 含鐵 時(shí)間: 2025-3-29 02:50 作者: 葡萄糖 時(shí)間: 2025-3-29 05:22 作者: nonsensical 時(shí)間: 2025-3-29 10:35 作者: Override 時(shí)間: 2025-3-29 15:15 作者: diskitis 時(shí)間: 2025-3-29 16:09
,An Ethological—Cognitive Model for the Attenuation of Mother—Child Attachment Behavior,rease refers not only to the content of mother-infant interaction and its development but also to the many innovative observational and analytic tools for the study of behavioral development which have evolved in the course of this research. Three of the most important innovations are the following:作者: braggadocio 時(shí)間: 2025-3-29 23:26 作者: penance 時(shí)間: 2025-3-30 02:15
?Die Mutanten werden uns überrennen“: Krisenberichterstattung zur Corona-Pandemie zwischen Informatind der ?ffentlichkeit um, als zu Beginn des Jahres 2021 neue Impfstoffe zugelassen wurden und die Europ?ische Union im Impf-Ranking der Industriestaaten pl?tzlich das Schlusslicht bildete. Der bislang favorisierte ?starke Staat‘ erschien nunmehr als z?gerlich, bürokratisch und ineffektiv. Mit Beginn
