標(biāo)題: Titlebook: An Intelligent Customer Complaint Management System with Application to the Transport and Logistics ; Alireza Faed Book 2013 Springer Inte [打印本頁] 作者: Gram114 時間: 2025-3-21 19:29
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 影響因子(影響力)
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 影響因子(影響力)學(xué)科排名
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 網(wǎng)絡(luò)公開度
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 網(wǎng)絡(luò)公開度學(xué)科排名
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 被引頻次
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 被引頻次學(xué)科排名
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 年度引用
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 年度引用學(xué)科排名
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 讀者反饋
書目名稱An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 讀者反饋學(xué)科排名
作者: reception 時間: 2025-3-21 23:08
Problem Definition,valuated. It was noted that quite a few improvements have been made to different CRM areas including customer satisfaction and complaint management systems. Researchers around the world have made various contributions to this body of knowledge and proposed different models, strategies and approaches.作者: 卷發(fā) 時間: 2025-3-22 02:08 作者: 地名表 時間: 2025-3-22 07:43
https://doi.org/10.1007/978-3-319-00324-5Customer complaint categorization; Customer satisfaction analysis; Intelligent CRM; Logistics Operators作者: IRS 時間: 2025-3-22 11:04
978-3-319-03343-3Springer International Publishing Switzerland 2013作者: ACRID 時間: 2025-3-22 15:24
Alireza FaedNominated as an outstanding PhD thesis by Curtin University, Australia.Offers a comprehensive survey of the current literature on CRM systems, including the most recent academic research on this topic作者: 閑蕩 時間: 2025-3-22 21:02
Springer Theseshttp://image.papertrans.cn/a/image/155087.jpg作者: 上腭 時間: 2025-3-23 00:54
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics 978-3-319-00324-5Series ISSN 2190-5053 Series E-ISSN 2190-5061 作者: 角斗士 時間: 2025-3-23 05:25 作者: 喃喃訴苦 時間: 2025-3-23 06:47 作者: 我說不重要 時間: 2025-3-23 12:14
übergangsvorschrift §§60, 61 RVGed concepts used in text mining analysis are defined, followed by qualitative data analysis. Issues are identified in detail and a scientific approach is presented to justify the issues identified as being those relevant to the port in terms of logistics and transport.作者: Efflorescent 時間: 2025-3-23 15:44 作者: CAB 時間: 2025-3-23 20:32
https://doi.org/10.1007/978-3-8349-9385-4valuated. It was noted that quite a few improvements have been made to different CRM areas including customer satisfaction and complaint management systems. Researchers around the world have made various contributions to this body of knowledge and proposed different models, strategies and approaches作者: Antagonist 時間: 2025-3-23 23:01 作者: Lipohypertrophy 時間: 2025-3-24 03:55 作者: 碎石 時間: 2025-3-24 10:12
https://doi.org/10.1007/978-3-8349-9385-4l component analysis, data envelopment analysis, achieving potential improvement and providing recommendations in order to address the issues at the Fremantle port. We also re-validate our hypotheses for the major variables using a complete methodology. This process will help us to group our custome作者: 英寸 時間: 2025-3-24 12:07 作者: 他日關(guān)稅重重 時間: 2025-3-24 17:54
https://doi.org/10.1007/978-3-8349-9385-4tracted much attention from researchers around the globe. It focuses on building the most effective and strategic relationships with customers. Currently, numerous researchers are working on CRM and its components such as customer satisfaction, perceived value, interactivity, customer acquisition an作者: 撤退 時間: 2025-3-24 20:40
übergangsvorschrift §§60, 61 RVGEarly in Chapter 1, we introduced and discussed various terms and concepts regarding customer relationship management, its components and the differences between CRM systems and strategies. We also explained the significance of complaints and their importance in any organization.作者: coagulation 時間: 2025-3-25 00:59
https://doi.org/10.1007/978-3-8349-9385-4As discussed in ., considerable research has been undertaken to enhance and resolve the issues of customer relationship management regarding negative customer feedback or what are termed ‘customer complaints’ in both the real and virtual worlds. Company managers dread receiving and dealing with customer complaints, and attempt to avoid these.作者: configuration 時間: 2025-3-25 04:57 作者: Allodynia 時間: 2025-3-25 10:09 作者: 來自于 時間: 2025-3-25 13:35 作者: 帶來的感覺 時間: 2025-3-25 16:26
Problem Definition,valuated. It was noted that quite a few improvements have been made to different CRM areas including customer satisfaction and complaint management systems. Researchers around the world have made various contributions to this body of knowledge and proposed different models, strategies and approaches作者: Vulnerary 時間: 2025-3-25 20:59
Analytical Text Mining in I-CRM for Customer Complaint Analysis,ed concepts used in text mining analysis are defined, followed by qualitative data analysis. Issues are identified in detail and a scientific approach is presented to justify the issues identified as being those relevant to the port in terms of logistics and transport.作者: Laconic 時間: 2025-3-26 02:47
I-CRM Validation of Customer Issues and Definition of Their Impact Factors Through Hypotheses Formuoperations were identified. Furthermore, the major issues were ranked according to their importance and weights. In this chapter, the identified issues and their impact factors are validated through hypotheses formulation and proof of concept. Analysis will be carried out using variance and structur作者: 踉蹌 時間: 2025-3-26 06:55 作者: 氣候 時間: 2025-3-26 08:42 作者: Euthyroid 時間: 2025-3-26 14:18
Conclusion of the Thesis and Future Works,tracted much attention from researchers around the globe. It focuses on building the most effective and strategic relationships with customers. Currently, numerous researchers are working on CRM and its components such as customer satisfaction, perceived value, interactivity, customer acquisition an作者: ALTER 時間: 2025-3-26 18:31 作者: Aphorism 時間: 2025-3-26 21:57 作者: 和平主義 時間: 2025-3-27 02:20 作者: Gingivitis 時間: 2025-3-27 07:00
übergangsvorschrift §§60, 61 RVGationship between our proposed variables based on the conceptual framework, we utilise linear modelling to formulate the relationship between customer satisfaction with its antecedents and consequences. Also, utilizing a formula, we test and prove the relationships. .作者: ornithology 時間: 2025-3-27 12:06
https://doi.org/10.1007/978-3-8349-9385-4tly, numerous researchers are working on CRM and its components such as customer satisfaction, perceived value, interactivity, customer acquisition and loyalty. However, their research outcomes cannot fully address all customer issues. In this thesis, we discuss the issue of customer complaints and have developed ways of addressing these.作者: 倔強(qiáng)不能 時間: 2025-3-27 15:46
Linear and Non-linear Analytics and Opportunity Development in I-CRM,ationship between our proposed variables based on the conceptual framework, we utilise linear modelling to formulate the relationship between customer satisfaction with its antecedents and consequences. Also, utilizing a formula, we test and prove the relationships. .作者: Bone-Scan 時間: 2025-3-27 21:43
Conclusion of the Thesis and Future Works,tly, numerous researchers are working on CRM and its components such as customer satisfaction, perceived value, interactivity, customer acquisition and loyalty. However, their research outcomes cannot fully address all customer issues. In this thesis, we discuss the issue of customer complaints and have developed ways of addressing these.作者: Synchronism 時間: 2025-3-27 22:41
https://doi.org/10.1007/978-3-8349-9385-4es that should be addressed first in order to improve customer satisfaction within the shortest time with maximum results. This concept can be proven by the processes of analytical hierarchy and sensitivity analysis which provide mapping between customer type and satisfaction level.作者: outskirts 時間: 2025-3-28 03:10
Improving Customer Satisfaction Through Customer Type Mapping and I-CRM Strategies,es that should be addressed first in order to improve customer satisfaction within the shortest time with maximum results. This concept can be proven by the processes of analytical hierarchy and sensitivity analysis which provide mapping between customer type and satisfaction level.作者: 身心疲憊 時間: 2025-3-28 06:57
Book 2013current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which integrates?text analytics, type mapping, SPSS, structural equation modeling, and linear and fuzzy approaches. This new methodology, in contrast to previous ones,?is able to handle?custom作者: 格言 時間: 2025-3-28 12:44
Book 2013ide solution to the major complaints of the key customers, hence promoting business development. The thesis? also describes the successful application of the method to a real-world case, represented by the immeasurable truck drivers complaints at the Fremantle port in?Western Australia. .?.作者: 事先無準(zhǔn)備 時間: 2025-3-28 18:27 作者: chandel 時間: 2025-3-28 20:26
übergangsvorschrift §§60, 61 RVGal equation modelling. In the previous chapter, nine issues were ranked which are considered as variables and these are used as inputs. Statistical testing is performed to ascertain the impact of certain factors on CRM performance through these variables.
